FREQUENTLY ASK QUESTIONS

How do I cancel a booking?

1. To cancel a class, you will first need to visit the Timetable page at unifiedfitness.com.au/timetable/.

NOTE: If you have not already created a login for your self please visit the “Register for an Account” page, app.acuityscheduling.com/client-signup.php?owner=16663639, and enter in your email address and a password.

2. On the time table page, click, or tap, on the “Login in” link in the top right-hand corner of the timetable.

3. When prompted, enter in your email address, as your user name, and the password you created.

4. If you were able to log in successfully, you will see a green box appear above the time table. This box will contain your past and upcoming appointments and any active packs attached to your account.

5. To cancel a class, look for an upcoming appointment and click on its link.

NOTE: A class must be cancelled before the 24-hour cut-off, period. Cancellations made within the 24-hour cut-off period will be rejected automatically.

6. Once you have clicked the class link, you will be able to see additional details about the class. From here click, or tap, on the green “Cancel” button.

7. Next, you will be prompted with a confirmation message. To proceed with cancelling the class click, or tap, on the “Yes, cancel appointment” button.

8. If the cancellation was successful, you will be returned to the timetable page and the cancelled appointment will be listed under, “Upcoming Appointments” with a line through it. You will also receive an email confirming the cancellation.

How do I cancel a Group Pilates booking without a login?

To cancel your spot in a Group Pilates class without a login, you will need to click the “Change/Cancel Appointment” button in the appointment reminder email that will arrive 48 hours before your appointment.

NOTE: To manage your appointments it is recommended that you login to your account via the “Timetable” page. If you don’t already have a login please see “How do I create a login without making a booking?”